Reference

How 1y1111 Handles Your Personal Information

When you open an account with us, we collect certain personal details to run your wallet, process deposits via bKash, Nagad, or Rocket, and keep your account secure.

Data stored securelybKash, Nagad, Rocket wallet contextYour right to request deletionNo data sold to third partiesContact us to update your details
1y1111 How 1y1111 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply SSL encryption across every page where your data travels — registration forms, wallet deposit screens, and account settings. Internal access to your personal record is restricted to staff who need it to operate your account or process your bKash, Nagad, or Rocket transaction. We do not pass your personal data to advertisers. If a payment processor or fraud-detection partner receives data to verify a transaction, they receive only what is needed for that specific task.

SSL Encryption

Every form on the platform — registration, bKash deposit, Nagad withdrawal — runs over SSL so your data is encrypted in transit and cannot be read in plain text.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation. You can adjust cookie preferences in your browser settings at any time.

Account Security Steps

Login uses OTP verification sent to your registered mobile number. If we detect a login from an unfamiliar device, we prompt an additional confirmation step before granting access.

Data Retention Policy

We hold active account data as long as your account remains open. After closure, transaction records are retained for a period set by applicable rules, then permanently deleted.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review the personal data we hold, request a correction, or ask us to delete your account record, our support team handles privacy requests directly. You can reach us through live chat inside the platform, by email, or through the account help section on mobile. We aim to acknowledge your request and confirm next steps within a reasonable time — the exact response window depends on the nature of the request and applicable rules in your eligible region.

Live Chat Open the chat widget inside your account dashboard. Identify your request as a privacy matter and our team will route it to the right person.
Email Support Send your data request to our support email address listed in the account help section. Include your registered phone number for faster verification.
Account Help Section On mobile, go to your account settings and select the help option. You can submit a written privacy query from there without leaving the app.

Common Questions About Your Privacy on 1y1111

These are the questions we hear most often from account holders in Bangladesh about how their data is handled, what rights they have, and how to act on those rights.

We collect your name, phone number, email address, and the payment method you register — bKash, Nagad, or Rocket. We also log device and session data each time you access the lobby.

Yes. Submit a data access request via live chat or the support email in your account help section. We will confirm what we hold and send a summary to your registered contact details.

We do not sell your data. We share only what a payment processor or fraud-check partner needs to complete a specific transaction — nothing more and never for marketing purposes.

Contact our support team by live chat or email and state that you want your account and associated data removed. We will confirm receipt and follow the deletion process within the timeline required by applicable rules.

No. Your bKash, Nagad, or Rocket PIN is never collected or stored by us. That credential stays between you and your wallet app; we only record the transaction reference number after a transfer is confirmed.

Transaction records linked to bKash, Nagad, and Rocket deposits or withdrawals are held while your account is active and for a further period after closure as required by applicable rules, then deleted.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.